In 2020, we witnessed what could happen if the whole world stops. Well, at least most of the world. At one point, rarely anyone went to work and almost all things were transferred to be done online. And this is where Zoom jumped in to help. Today, we’ll talk about Zoom support.
Literally overnight, the company saw an insane increase in user numbers. It didn’t take long for it to become a “standard” for pretty much anyone. Skype has been out of the game for a while as it’s really a drag to use it. Additionally, other services weren’t as simple as Zoom, especially for massive video chats.
Anyone from administrative workers and up to actual rock stars started using Zoom. And, honestly, this platform managed to save the day. Thanks to Zoom, the entire educational system, and the entire economy continued to function.
But were things perfect? Far from it. In fact, Zoom turned out to have a ton of security and privacy issues. If a hacker knew what they’re doing, they could easily exploit some of its flaky security procedures.
And not to mention that they had poor support. Which is really not a surprise for a company that had a steep rise in their user numbers. Nonetheless, even today, you can find thousands of people complaining about their support through Reddit and other platforms.
If you’re a musician, we have a simpler solution for you. Our platform Rock Out Loud Live will get you covered. Aside from safety, which should be everyone’s number one priority, we also offer a lot of other features.
Rock Out Loud Live: What Is It and How It Works?
Rock Out Loud Live enables you to have easy access to one-on-one or group video lessons. A teacher and a student, or students, could simply open their browsers and enter the private secure room. With peer-to-peer connection, it’s as safe as it gets. And that’s the main thing that we worry about.
However, it doesn’t end there. Rock Out Loud Live is designed especially for music lessons. What does this mean? Well, aside from awesome audio quality, there’s actually an abundance of tools for both teachers and students.
For instance, you can write down entire lessons, including notation, and then save it as a PDF file. Both parties can then also exchange these notes and send them as assignments or finished homework.
Of course, the platform includes a lot of other stuff as well. But these are just some of the basic traits that you should be aware of. Be it guitar, drums, bass, vocals, piano, or any other instrument, Rock Out Loud Live is there for you.
How Does It Compare to Zoom and Zoom Support?
So both of these are video chatting platforms, right? Well, not quite. While Rock Out Loud has that basic purpose, the platform differs a lot compared to Zoom. Firstly, it’s the obvious issue of security and privacy. And that on its own brings a significant advantage.
Secondly, Rock Out Loud is a platform designed for musicians. What this means is that you get additional tools that you can use for writing down notation and other things. There are, of course, a few other tools, including a database of sheet music and tablatures.
Finally, we get to the sound quality. Although Zoom also has a “musician mode” that sacrifices video quality for the sake of audio quality, this is a default setting on Rock Out Loud Live. And from many different experiences, Rock Out Loud Live always keeps its audio quality level above Zoom.
In short, Rock Out Loud Live is a real platform for musicians. While Zoom has a more “general” and widespread approach, it can’t really compete when it comes to music.
Zoom Support vs. Rock Out Loud Live Support
One of the main things that we wanted to take a closer look at here is support. So how do Zoom and Rock Out Loud Live compare to one another? Honestly, you can’t really compare them. Why? Well, Zoom support is almost non-existent.
Zoom has become a very large platform with countless users all over the world. With this should come a reasonable increase in support staff member numbers, right? Not quite. What’s more, they’re incredibly understaffed. If you have an issue, good luck finding someone to help you.
Of course, they’ll be there for you more often if you’re paying for the full service. But even in that case, there’s a chance that you won’t be able to get the help that you need. It’s incredibly frustrating.
If you have a hard time believing what we’re saying here, go ahead and check out their reviews over at Trustpilot. It’s quite shocking that they’re doing nothing, or nothing significant, to deal with the support issue. Sooner or later, it will get back to them. Don’t be surprised if you end up waiting for 45 minutes on hold if you ring them up.
Meanwhile, Rock Out Loud Live is a smaller platform, dedicated to musicians only. This significantly narrows its user base. We focus only on musicians, so there’s hardly any chance that we’ll deal with millions of new users overnight.
Another important thing to note is that our support team, or our “Support Heroes,” are musicians and teachers who actually use this platform. That’s extremely important if you’re looking for help with something very specific. And it’s a huge advantage compared to having useless support that doesn’t know much about the product and how it actually works in practice.
Making Life Easier for Musicians
The whole idea behind Rock Out Loud Live is to make musicians’ lives easier. In the times when everything is transitioning to online models of operation, having a specialized tool for musicians is incredibly important.
In case you have any issues, you can always hit us up through our support requests. Or, if you’re a paid user, you’ll get a tech support phone number and we’ll help you sort out your problems ASAP.
